Frequently Asked Questions
Q. Do I need an appointment?
A. All of our salons are no appointment needed. For those in need of full grooming services or have multiple fur babies that need haircuts, you can call or use our Online Scheduling App to book an appointment. If you have a special situation or issues that we need to be made aware of, we will do everything we can to accommodate you. Whatever works for you, works for us. Our Salon is Your Salon!
Q. What days and hours are you open?
A. We are open Tuesday to Saturday 8 am to 6 pm (Closed on Christmas Day, New Year’s Day, Thanksgiving Day, Easter Day, Memorial Day, Labor Day and July 4th), No Appointment Needed. We will accept your visit to our salon up to 5:30 pm. If you need special arrangements, please call us we will come in earlier or stay later.
Q. How long does it normally take for services to be completed?
A. For our basic Everyday Any Size Dog Bath, it can take 45 - 90 minutes, on weekends, depending on how busy we are and your dogs personality, it could take a few hours. We service all guests with the goal to get them in and out within an acceptable time. If you have errands to run, please allow us to babysit for you. We will make sure your fur babies are loved and cared for. We will call you 15 minutes before the completion of services so that you can make arrangements to pick up your clean and smelling great fur baby.
Q. How long does it take for Full Grooming Services like Haircuts?
A. Please allow 3 hours minimum and sometimes longer depending on the size and personality of the dog. If you have an appointment for a haircut, then we will be very close to 3 hours maximum. If we are not busy, it could be less than 3 hours. If you have a family of two or more fur babies and they are all getting full grooming services, extra time will be needed to complete all of them to your satisfaction, which we 100% guarantee!
Q. Do you use high heat dryers?
A. We do not use high heat dryers. We use approved low heat to NO heat blowers and this does take longer for the fur and hair to dry, but using these low heat blowers will not damage your fur babies beautiful fur. Some fur babies have to be towel dried or dry naturally and this takes longer, so every situation is different. No two fur babies are the same.
Q. Do you use muzzles?
A. Very rarely. We try to do everything we can to make your fur babies as comfortable as possible and in most cases with the help of additional salon assistants, we are successful without muzzles. There are times when this is the only way, but it is always a last resort. We appreciate it when you tell us in advance any situations that we should know about.
Q. What do you charge?
A. Our prices range depending on the needs of your fur baby and what service you'd like to get. Please click here to see our current rates!
Q. How often should I visit?
A. We want to see your fur baby 4 to 6 times a year or more when possible, even if it is for just a bath and clean up. Following our regular pet maintenance program will keep your pet healthy and happier for longer. During your visit, we can help to find things that you might not even be thinking about like ticks, flies, lumps, ear infections, anal gland issues, teeth issues plus skin and fur issues.